Shipping
Orders normally take between 7 to 10 business days to ship. For custom items please allow 10 to 14 days for purchases to arrive.
All orders are shipped via USPS. Domestic shipments take approximately 1 - 6 business days to arrive. International shipments take approximately 6 - 10 business days to arrive.
U.S. Shipping Costs
$0 - $199 = $5.95
$200 and up = FREE
We are glad to ship orders internationally. For orders shipped to Canada a $10 fee will be added to normal shipping costs. For all other countries a $30 shipping fee will be added. Please allow approximately 3 weeks for shipping. For questions or concerns about international shipping please contact us.
Returns
If you purchase an item that for any reason does not meet your complete satisfaction, you may return it for an exchange or full refund within 7 days of receipt, as long as the merchandise is unused and returned in saleable condition.
Refunds for items returned will be credited in the same form as the original payment type.
Note: There will be a 10% restocking fee for all returns (not for exchanges)
Shipping will not be reimbursed for returned items. Upon an exchange, additional shipping charges will be issued to your credit card to ship the new item. We will make you aware of the additional charges before charging your card.
Please note that refunds may take up to two weeks after we receive your return to be processed.
Because many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these custom items are not returnable.
All Sale and Custom items are FINAL.
All returns must be unused and returned in the original packaging for full credit. If you fail to notify Lola's Urban Vintage of your desire to return or replace your purchase within the 7 business day window, or if Lola's Urban Vintage suspects an item that you have returned has been used, your merchandise will be shipped back to you at your expense. Upon receipt of your approved return, Lola's Urban Vintage will either issue a refund for the purchase price of your item(s) to your Paypal account or method of payment used for your purchase or ship the item you have selected in exchange.
There are no returns, exchanges or credit after 30 days from receiving your order.
Shipping costs cannot be refunded by Lola's Urban Vintage. All shipping charges are the customer's responsibility. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
Lola's Urban Vintage reserves the right to cancel orders or refuse service to anyone at any time. We reserve the right to cancel orders for items that have been advertised at the wrong price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have charged your account, we will refund your card the amount charged.
Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fee's associated with the delivery.
Returns & Exchanges on items that are Lost, Delayed or Damaged:
Lola's Urban Vintage is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Note: All packages sent via UPS or FedEx are traceable and automatically insured for $100. Items sent via US postal Service are not insured unless you specifically request those services.
Please send all returns to:
Lola's Urban Vintage
50 East Elm Ave.
Quincy, Ma 02170
